Refund policy — Northstar Market

Synthetic demonstration material. Northstar Market is fictional. Amounts are in USD.

1. A customer may request a refund within 30 calendar days of delivery.
2. If an item is damaged on arrival, refund the full item price and the original shipping fee. Do not charge a restocking fee.
3. If a customer changes their mind, refund the item price only. Original shipping and tax are not refundable. Deduct a 10% restocking fee from the item price.
4. If an item is returned after the 30-day window, refund $0 unless the item is damaged on arrival and the customer contacted support within 30 days.
5. Digital downloads are refundable only when the download link failed and the customer did not successfully download the file. Otherwise refund $0.
6. Gift cards are non-refundable.
7. A partial refund for a missing accessory is the listed accessory value. If no accessory value is listed, refund $0.
8. A duplicate charge is refunded in full, including any shipping attached to the duplicate order.
9. Coupons reduce the item price paid. A refund cannot exceed the amount actually paid for the item.
10. Taxes are refunded in the same proportion as the refundable item amount. For this exercise, use the tax amount supplied in each case; do not recalculate tax.
11. If a single order contains multiple issues, apply the rule for each line item separately and add the eligible amounts.
12. The customer must not receive more than the amount charged for the affected line or duplicate charge.

Return only the eligible refund amount and a short reason for each case.
